A Note to Our Community

At Levi Strauss & Co., the health and safety of our employees and the communities we serve are our top priority. Because of that, effective immediately all of our Levi’s® and Levi’s® Outlet stores in the Philippines will be closed until further notice. Levi.com.ph is open, but we understand shopping for jeans is probably the last thing on your mind right now. If you have questions on exchanging or returning an existing purchase, you can find more details on our FAQ page.

 

We’ll get through this together by being kind, keeping healthy and staying connected virtually with friends and loved ones.

 

Your friends at Levi’s®

 

FAQS:

Q: Can I continue to place orders?

A: Yes, we will remain open 24/7 online at Levi.com.ph

Q:  Will my order arrive on time?

A:  Due to health safety measures we’ve put in place to protect our employees, Levi.com.ph orders may be subject to shipping delays. We’re grateful for your patience.  Our carrying partners have made changes to their services to safely deliver your orders to your door. There may be some delays due to these changes. If you need any assistance with tracking your order, please contact our Customer Service team.

Q:  Can I still return or exchange items?

A:  Yes
RETURNS BY MAIL
Yes, if you are not completely happy with your item(s) purchased at Levi.com.ph, you may return any eligible item(s) for a full refund.

Q: When will my return be processed?

A:  We are currently experiencing delays processing our returns due to the enhanced community quarantine. Thank you for your patience — we’re grateful.

Q: Can I still cancel or edit my order?

A:  Yes.
CANCEL MY ORDER
You can cancel your order up to one hour after the order is placed. Click on the 'cancel your order' link on the 'Thanks for your order' page with your order number, select 'Yes, continue' to verify that you want to cancel the order, then select the cancellation reason(s), click on 'Cancel Order' and then you will see the order cancelled message and receive a cancellation email.

Or you can call customer service immediately at +63929-576-8787 for help with cancelling your order.
MODIFY MY ORDER

Please customer service immediately at +63929-576-8787 for help with adding or removing items to your order, changing the ship to address, or changing the shipping method up to one hour after the order is placed.

 

Q:  Are Levi’s® packages safe?

A:  We understand if you’re worried about receiving packages right now. But we can assure you that ordering from Levi’s® is still safe.   That’s partly due to the traits of the novel coronavirus that causes COVID-19. The illness is mainly spread through respiratory droplets. According to the U.S. Centers for Disease Control and Prevention, “there is likely very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures.” As an extra precaution, you should always wash your hands immediately after handling packages. We’ve taken actions on our end to ensure the safety of the Levi’s® community and employees. These include:

  • A travel ban in and out of high-risk countries and regions
  • Making sure employees who have traveled from high-risk countries self-isolate for 14 days and show no symptoms of illness before returning to work
  • Pushing an increased awareness campaign to our employees, asking them to…
  • Practice good hygiene and wash their hands often
  • Stay home when they’re sick or showing signs and symptoms of flu
  • Notify HR or their supervisor if they’ve been exposed to COVID-19, are diagnosed with the illness, or begin to show symptoms
  • Increasing the frequency of cleaning and disinfection of common areas and equipment
  • Sourcing and securing a deep-cleaning provider
  • Providing free gloves to employees
  • Staggering shifts, limiting the amount of people in the break rooms and spacing associates where possible
  • Continuous corporate and local monitoring of CDC and WHO recommendations, risks and findings
    Nothing is more important than your health and that of your loved ones, and we take our responsibility to keep you safe seriously. We’ll continue to provide updates as the situation evolves. Take care of each other.