Once you have selected the items for your order, click on the shopping bag icon and start the checkout process. On this page, you‘ll see a field that says PROMO CODE. Enter the code exactly as it appears (codes are case-sensitive and may include special characters), then click APPLY. If you missed the promo code box during checkout, click on the shopping bag icon to return to your shopping bag where you will be able to enter your promo code. You can only use one promotion code at a time, and you can’t apply a promotion code after you've submitted your order.

CANCEL MY ORDER

You may reach out to Levi’s® Customer Service via live chat or through Contact Us for assistance in cancelling your order. Please do note that orders cannot be cancelled once order has been packed and shipped out.

MODIFY MY ORDER

Please contact Levi’s® Customer Service immediately via live chat or through Contact Us for help with adding or removing items to your order, changing the ship to address, or changing the shipping method up to one hour after the order is placed

Most orders begin processing as soon as your online purchase is complete. Your order will be shipped once the items are located in stock, your payment is approved, and the receiving address is verified. As soon as your order is shipped, you will be notified by email. Please note that business days are Monday through Friday, excluding holidays. After your order leaves our warehouse, delivery times vary according to the location of your shipping address.

For more information about the shipping options you have, visit our Shipping Service and Costs page.
To track your order, visit the Order Status page.
TRACK

To track your order, visit the Order Status page.

If you are unable to add an item to your shopping cart, unfortunately, that means the item you selected is currently out of stock. Please continue to check back for updated availability if you are still interested in purchasing the item, or click on the “Find in Store” button to locate the product at the nearest store. You can also use the Levi’s^® Store Locator to give your nearest Levi's^® store a call

If something you love is out of stock, you can easily locate it at a store near you. Select your size and color in the item you’re interested in purchasing, then click "Find in Store"— or use our Store Locator tool to give your nearest Levi's^® store a call.

We want to protect the integrity of our amazing brand, so Levi Strauss & Co. is committed to enforcing its trademark and property rights in order to prevent the sale of counterfeit products bearing its trademark or designs. However, we're aware of counterfeit Levi's^® products in the marketplace. In order to avoid purchasing a counterfeit item, we recommend that you purchase your jeans from Levi.com.ph or from one of our authorized Levi's^® retailers.

Characteristics of counterfeit products will vary on a case-by-case basis, but there are two trademarks of genuine Levi's^® jeans:

1. The Tab Device trademark on the back right pocket
2. The Arcuate Stitching Design trademark (or "double arcs") on the back pockets

Learn more about how we create Levi's^® products.

Occasionally, all or part of an order will be canceled. Order cancelling usually occurs because of one of the following reasons:

1. Out of stock items
2. Problems with processing payment information
3. Problems with a shipping address
4. Duplicate orders

If your order is canceled, you'll receive an important email explaining the details. You won't be billed for any canceled items.